I want to start an online account for the first time

How does the online process work
Setting up my account
I received my Online Password. Now what?
Can I change my password?
I forgot my password!
How can I change my Email address?
This is my first application to The Registry... but my information is already in the system. How is this possible?

Renewing Online

I'm renewing...do I have to set up an Online account?
I'm renewing...but the system just asked me to enter in all of my name and address information when I set up my Online account.
I'm renewing... but the system can't find me.
My last name has changed since I last applied to The Registry

Filling out the application

Before you start...
I can't do the whole application right now ...will I lose the information I entered?
I don't see all of my employment history listed.
Nothing happens when I click on the "Add Employment" button or click on an employment record.
I worked in multiple positions at the same agency.
I work/worked at two different agencies at the same time.
I have college courses to add-how do I put that in?
I didn't get barcodes or a Registry Attendance Certificate for some of my training. Will you still count it?

Finishing Up

I see my Tiered training listed. Do you still want me to send a copy o f my attendance certificate?
Do I have to mail anything to The Registry?
I finished my online application. Now what?
I already typed in my Registry Attendance Certificate number online. Why do I have to mail them in, too?
I see my Tiered training listed. Do you still want me to send a copy o f my attendance certificate?
How long will it take for me to receive my Registry Certificate?

Payment

Can I pay Online? Do I need a Credit Card?
I am a Director/Administrator...can we send one check for multiple Online Applications?
My Certificate
How long will it take for me to receive my Registry Certificate?
 

Using Adobe Reader

I want to start an online account for the first time

How does the online process work?
The online application replaces the paper application. You are entering your data directly into our database instead of writing it down on a paper application.
You can make your payment online and them mail your training documents to The Registry-just like you would with the paper application.

Following are the three main steps to applying online:
1. Set up your online account-enter basic information plus your email address
2. Log in and complete the application information
3. Mail in your training documents with the application fee

Setting up my account
To set up your account, you will visit The Registry website and enter some basic personal information plus an email address. The Registry will send an automated email with your password. Following are more detailed instructions:
1. Visit The Registry homepage at www.the-registrv.org
2. In the “Sign In” box, choose which type of application you want – Individual, Trainer, Consultant or Organization.
3. Enter your Name, the last 5 digits of your SSN and birth date. If you are already a Registry member, the system will verify your last known last name, email address, city and zip code. If you are new to The Registry, the system will have you enter basic personal information so that it can create a new Registry record for you.
4. An email will be sent to you with your Registry ID number and password. This email is automatically sent by the online system as soon as you set up your account. You should receive it within a few hours regardless of when you set up your account. If you do not see the Password email within a few hours, be sure to check your "Bulk" or "Junk" folder in your email program. Since the Password email is sent out by the Online system, some email programs may assume it is an advertisement.

I received my Online Password. Now what?
You're ready to go online and put in your information!
1. Visit The Registry homepage at www.the-registrv.org
2. Enter your Registry ID and password in the "Sign in" box.
3. Complete the sections of the application as directed.
4. After you hit “Submit”, you will receive an automatic Confirmation email which will list what needs to be mailed.

Can I change my password?
Yes. You can change your password to something that is more personal and memorable for you by clicking on “change password” link under your email address in the Personal Information section. This will make it easier for you to update your information again in the future.

I forgot my password!
You can access your password by clicking on the “Forgot User ID/Password?” link in the “Sign In” box.

How can I change my Email address?
Yes. You can change your email address by clicking on the “Change Email” link under your email address in the Personal Information section.

This is my first application to The Registry... but my information is already in the system. How is this possible?
There are many ways for a record to be created for you before you submit an application. This does not mean that you are automatically on The Registry-it simply means that an agency has previously submitted partial information about you.
This most commonly happens if you complete an hourly Entry Level course or if your director adds you to the staff list via the Program Profile. You will still be considered a First-Time Applicant.

Renewing Online

I'm renewing...do I have to set up an Online account?
Yes. If you have never completed the application online, you will need to set up an online account.
The system will find your information that is already on file and match it up with your online account. This makes your renewal much easier because most of your information will already be entered for you!

I'm renewing...but the system just asked me to enter in all of my name and address information when I set up my Online account.
This means that the system thinks you are a brand new person. This happens if either your name or SSN and birthdate do not match what is currently in the system for you.
Please do not start a new record for yourself! This will create a duplicate record which will delay processing and may result in you receiving an incorrect certificate.
Simply hit the "Back" button in your internet browser to go back to Step 1 of the Setup process. Carefully type in your name and Registry ID or SSN again-the system won't be able to find you if you accidentally make a typing error.

I'm renewing... but the system can't find me.
Some possibilities:
Has your last name changed since you were last on The Registry? If so, please skip down to the next section ("My last name has changed since I last applied to The Registry").

Is your last name the same as it was when you last applied? Try putting in just the first few letters of your first name.
This is helpful if you go by a shortened version of your legal name.
Example: instead of CATHY or CATHERINE type in just CA TH
Are you known by a nickname? Try searching by both your legal name and your nickname.

Check your SSN. The system needs the last 5 digits...not just the last 4. For example, if your SSN is 123-45-6789, you enter 56789. Do not put in any dashes between the numbers.

Try searching using your Registry ID number instead of your SSN. This number is located on your Registry Certificate. It is much more precise than the SSN.

If you try these tips and the system still can't find you, contact The Registry. Please do not start a brand new record for yourself. Not only would this make the application more difficult for you, but it would delay your processing and could result in an inaccurate certificate.

My last name has changed since I last applied to The Registry.
When setting up your Online Account, use your old name (the one on you used when you last applied). Once you are logged into the Online Application, you can change your name on when you edit the Personal section information.

Filling out the application

Before you start...
The most important thing to know about the Online Application is that it provides you with a direct link to the data we have about you. All of the information you enter in directly affects your Registry Certificate.
Please keep the following in mind while you complete your Online Application:
1. Capitalization and Spelling: The system cannot fix capitalization or spelling errors. Be
sure to enter your name and address exactly as they should appear on your Certificate or
mailing labels.
2. Employment History: Your "Years of Experience" listed on your Registry Certificate
are based only on this section-regardless of what you may have sent in the past. Add
any experience that is missing.
3. Training: You will only be entering training for which you have a Registered Training Attendance Certificate. All other training should be mailed in to The Registry where it will be entered for you.
Most importantly, if you don't see it listed, we don't have it in your record! This is especially true for your Employment History and any college degrees.

I can't do the whole application right now ...will I lose the information I entered?
No. You can close out of the Online application without losing any information. If you click on the "Update" button as you complete each section, the system will save the data you entered.
You can log back into the Online application at any time and finish entering your information.

If you are not finished with the application, do not complete the "Submit Application" section. Doing so will lock your online account and you won't be able to enter the rest of your information.

I don't see all of my employment history listed.
In the past, The Registry requested only employment dates and general position codes. To improve accuracy we are now having everyone provide more detailed information. This is similar to information you would put on your resume.
Be sure that all of your employment in child care or education are listed here. We will base your "Years of Experience" only on what is listed…regardless of what you may have sent in the past.
There is a $15 charge to add employment information after your Certificate has already been printed.

Nothing happens when I click on the "Add Employment" button or click on an employment record.
This means that you have a Pop-Up Blocker in effect. That is a setting that is part of your internet browser settings on your computer. A Pop-Up Blocker prevents web pages from opening extra windows on your screen.
The Employment Section uses pop-ups because it allows you to complete the information faster. You will need to turn off your Pop-Up Blocker while completing the Online Application. Most browsers have a setting that allows you to turn off the Pop-Up Blocker only for specific sites.

I no longer work at the center listed as my current employer.
Simply double click on the record for that employer. Type in the date you stopped working there in the "End Date" box.

I worked in multiple positions at the same agency.
You will want to create a new record for each position. Do not lump all of your experience at an agency under one position.
Different experience qualifies you for different positions. Lumping all of your experience under one position may result in missing qualifications on your Certificate.

I work/worked at two different agencies at the same time.
Create a separate Employment record for each agency.

If you currently have two different employers, pick the agency that you consider to be your "main" employer and mark that as "Primary Employer" when entering the information.

I didn't get Registry Attendance Certificate for some of my training. Will you still count it?
Yes. We will still count the hours for training that is written on a Continuing Education Staff Record or a college transcript. You do not have to enter any of that information online-we will enter it for you.
Be sure to mail in your training documents so that we can count it for you. You do not need to send originals of these documents.

I have college courses to add-how do I put that in?
You will not enter those courses online; we will enter them for you. Mail in a photocopy of your official transcript when you send in your other training documents and application fee. Keep the original transcript for your own records.
NOTE: We cannot accept documents that were printed from your college's website. The photocopy must be of a transcript that was printed by your college.

Finishing Up

I finished my online application. Now what?
Entering your information online is only part of the process. The Registry will not actually process your application until your fee and training documents are received.
Have you completed the "Submit Application" section? If not, go back to the Online Application and complete this section.

As soon as you complete the "Submit Application" section, The Registry will send you an email that lists everything you should mail in and where to send it. You should receive this email within 24 hours.
If you do not receive the final Confirmation email, check your "Junk" or "Bulk" email folder. This email is automatically created by the Online system so some email programs may assume it is an advertisement.

Do I have to mail anything to The Registry?
Yes. The Registry can only record training that has been physically verified. Just like the paper application, you will need to mail in proof of your training. Approved training you may have taken is entered by the trainer and is already in your record. You need not send documentation for approved training you have taken.

For training verified by a Registry Attendance Certificate, send only the top portion of the certificate. Keep the bottom half for your own records.

For all other training, send only photocopies. Please review the guidelines at How to verify Entry Level Training and How to verify Continuing Education.

I already typed in my Registry Attendance Certificate barcode number online. Why do I have to mail them in, too?
Entering your Registry Attendance Certificate number online saves processing time in our office. This is why you receive the discounted rate for completing your application online. Just like the paper application, The Registry cannot record and verify Registered training unless the bottom half of the certificate has been received in our office. Be sure to keep the top half for your own records.

When you receive your Registry Certificate, you will also receive a Registry Transcript. The transcript lists each registered you sent in for the last year with the date and number of hours it was worth.

I see my Tiered training listed. Do you still want me to send a copy o f my attendance certificate?
No. If the training is listed, it is on record and verified with the Registry and you need not send any further documentation.

Payment

Can I pay Online? Do I need a Credit Card?
Yes, you may pay online through a PayPal account. Payments may be made with credit card or check through PayPal. Once a PayPal account is set up, payment may be made by simply using a secured login and password.

I am a Director/Administrator...can we send one check for multiple Online Applications?
Yes. Please enclose a list of all of the people to whom the check is to be applied.
Additionally, be sure to clip together the training documents for each person and clearly label it with the person's name and Registry ID number. This will save processing time and prevent training from mistakenly being applied to the wrong person.

My Certificate

How long will it take for me to receive my Registry Certificate?
Processing time is 6-8 weeks from the date that we receive your materials.
Processing begins only after we receive your training and complete information in the mail...regardless of when you completed the Online Application.
 

Using Adobe Reader 

Accessing Training training certificates of attendance or the attendance form:

If you are having problems accessing training certificates of attendance or the attendance form

1. Minimize the current browser window. The certificate may be displaying in a window behind the current one.
2. Make sure you do not have popup blockers turned on in your browser.
   1. To access the IE popup control choose Tools/Popup Blocker. Choose turn off pop up blocker.
   2. Additional settings can be accessed via PopUp Blocker settings
3. Make sure you do not have a third part PopUp Blocker running.
4. Install a more current version of Adobe Reader. The free down load is available athttp://www.adobe.com
   Note: Before you install the latest version of Adobe Reader you should uninstall previous versions.
   Installing version 9 and then uninstalling a previous version has caused problems for some users.
    

Below are:

1. Instructions for changing or removing programs from Windows using the Add or Remove Programs utility in Windows Control Panel
2. Specific instructions for removal of Adobe 7 using the Windows Add or Remove Programs utility Control Panel

To access your windows Control Panel:

1) Click Start
2) Click on Control Panel.
3) You will now see Add or Remove Programs icon or in your list of options.

Below from Form Windows XP help files.

To change or remove a program

1. Open Add or Remove Programs in Control Panel.
2. Click Change or Remove Programs, and then click the program you want to change or remove. Click the appropriate button:

• To change a program, click Change/Remove or Change.
•  To remove a program, click Change/Remove or Remove.
  
  Caution
  • When you click Change or Remove, some programs may be removed without prompting you further.
  Notes:
  • To open Add or Remove Programs, click Start, click Control Panel, and then double-click Add or Remove Programs.
  • You can sort programs by selecting different options in Sort by.
  • Add or Remove Programs will only remove programs that were written for Windows operating systems. For other programs, check the documentation to see if other files (such as .ini files)
  
  From http://www.Adobe.com
  Full article at: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400728

   

Remove Adobe Reader 7.0 using the uninstaller
The uninstaller is designed to remove everything installed by Adobe Reader 7.0. When you start Adobe Reader 7.0 for the first time, or when you modify the preferences, new folders and files may be created. To ensure the complete removal of all additional folders and files, proceed to "Remove remaining folders and files for Adobe Reader 7.0" below after you use the uninstaller. Before attempting to manually remove Acrobat use kb400654, "Troubleshooting general uninstallation issues for Acrobat and Adobe Reader (8.0 on Windows)" to determine there is not general system issue preventing the uninstaller from completing successfully.
To use the uninstaller:
1. Choose Start > Control Panel.
2. Double click Add/Remove Programs.
3. Select Adobe Reader 7.0 and click Remove.
4. Follow the on-screen instructions to remove Adobe Reader 7.0..
Note: When you run the uninstaller, you will be prompted to remove, keep, or transfer activation. If you plan to reinstall Adobe Reader 7.0 on the same machine, you may want to keep your activation. However, after you complete the manual removal, you will most likely need to re-activate Adobe Reader 7.0. If you plan to install Adobe Reader 7.0 on a different machine, you should transfer your activation.